Privacy Policy

Introduction

Welcome to Soping. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.

Information We Collect

We may collect information that you provide to us directly, such as:

Personal Information: Name, email address, phone number, and delivery address.
Account Information: Username and password when you register.
Transaction Data: Details about purchases, payment history, and order information.
Device Information: IP address, browser type, and operating system.
Usage Data: Pages visited, time spent on the platform, and clickstream data.

How We Use Your Information

To process your orders and manage your account.
To send transactional emails (order confirmation, OTP, shipping updates).
To improve our platform, products, and customer experience.
To detect and prevent fraudulent activity.
To comply with legal obligations.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

Sellers: Only the information needed to fulfil your order.
Logistics Partners: Name, phone, and address for delivery.
Payment Gateways: Razorpay processes payments securely; we do not store card details.
Legal Authorities: When required by law or court order.

Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing (bcrypt), and regular security audits. However, no method of internet transmission is 100% secure.

Cookies

We use cookies to keep you logged in and to understand how you use our platform. You can disable cookies via browser settings, but some features may not work correctly.

Your Rights

Access and update your personal information from your profile page.
Request deletion of your account and associated data.
Opt out of promotional communications at any time.

Contact Us

For any privacy-related questions, please contact us at: support@soping.in