Refund Policy

Overview

At Soping, customer satisfaction is our top priority. We offer a clear and fair refund policy to ensure you always shop with confidence.

Return Window

Most products are eligible for return within 7 days of delivery. Some product categories may have different return windows, which will be displayed on the product page.

• Electronics: 7 days
• Fashion & Clothing: 7 days
• Home & Kitchen: 7 days
• Groceries & Perishables: Not eligible for return
• Personalised / Custom items: Not eligible for return

Eligibility for Refund

To be eligible for a refund or return, the item must:

• Be in its original condition — unused, unwashed, and undamaged.
• Have original tags and packaging intact.
• Be accompanied by the original invoice or proof of purchase.
• Not be a product excluded from the return policy.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Online Payments: Refund will be credited back to your original payment method within 5–7 business days.
• Wallet Balance: Instant credit to your Soping Wallet.
• COD Orders: Refund via bank transfer or Soping Wallet within 5–7 business days.

Reverse Shipping

Reverse shipping (pickup from your address) is arranged by Soping free of cost for defective or incorrect items. For change-of-mind returns, a reverse shipping fee may be deducted from the refund amount.

Non-Refundable Items

• Gift cards and vouchers
• Downloadable software or digital products
• Items marked as "Non-Returnable" on the product page
• Items damaged due to misuse or improper handling

Contact for Refunds

To initiate a return, go to My Orders and click "Request Return". For further assistance, email us at: support@soping.in